Terms of use
This Website contains texts prepared for merely informative or informative purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so its content should not necessarily be applied by the user to specific cases. concrete.
This website details the services offered by " Rosgaly ". Its use implies acceptance of the following conditions, declining to make any claim about them:
a) The use of this website is aimed at people of legal age.
b) " Rosgaly " may modify the content of the website, its services, rates, guarantees, etc., at any time and without prior notice.
c) " Rosgaly " can make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of said linked pages, nor do we assume any type of responsibility for them, nor for the information contained in them, nor for their veracity or legality, nor for any effects that may arise. In any case, " Rosgaly " states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.
d) The prices indicated on the website, if any, will be valid except for typographical errors, and are subject to change without prior notice.
e) It is not necessary to register on the web, or provide any type of personal data, to navigate through it.
f) " Rosgaly " cannot guarantee the uninterrupted or error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.
g) " Rosgaly " offers its services and products indefinitely, being able, however, to suspend the provision of the same, unilaterally and without prior notice.
h) " Rosgaly " will not be responsible for damages, own or to third parties, caused by misuse of this website by the client.
i) The user undertakes not to use this website or the services offered on it to carry out activities contrary to the law, public order or these conditions.
j) " Rosgaly " is not responsible for viruses that originate from a telematic transmission infiltrated by third parties, generated with the purpose of obtaining negative results for a computer system.
k) " Rosgaly " is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content in a manner independently on the provider's website. Notwithstanding, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, " Rosgaly " is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene the national or international legislation, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
l) This website has been reviewed and tested so that it works correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, " Rosgaly " does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances occur that make access to the website impossible.
m) The opinions expressed in them do not necessarily reflect the points of view of " Rosgaly ". The content of the articles published on this Website cannot be considered, in any case, a substitute for legal advice. The user must not act on the basis of the information contained in this Website without first resorting to the corresponding professional advice.
In short, the user is solely responsible for the use made of the services, content and links included in this website.
Hiring Conditions
1) Legal conditions for the purchase in Rosgaly
These Legal Conditions of Contract regulate the use of the online store of the website www. rosgaly.es , for which Weiyi Lin is legally responsible , hereinafter, Rosgaly .
2) Applicable regulations.
This electronic contract is entered into under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be saved and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding with the payment of the order.
3) Purchase Process.
Buying in Rosgaly is easy and simple, you just have to follow the following steps:
1º.- Select the products you wish to purchase from among those offered by Rosgaly . In the product description you will have all the necessary information. If you need to know more, do not hesitate to ask us.
2º.- Once you have selected the product(s) you wish to buy, you must press the "Add to cart" button, the product being incorporated into your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to the payment.
3º.- After the selection of products, a summary will appear identifying the selected item(s). Finally, to continue with your order, you must press the "Confirm" button.
4º.- At the end of your purchase, you have the option to do so by registering, or make a quick purchase without registering (as a guest user). When registering, you must indicate your contact information and address, and in your next purchases you will not have to enter your information again.
5º.- Finally, you must choose the means of payment for your order from among those offered by Rosgaly (see section 4).
6º.- Once the order process is finished, Rosgaly will send you an email detailing the details of the order. If you do not receive this email within 24 hours, or if you notice any error in the data entered, contact us by any of the following means:
Calling 611 770 980
Notifying it in the "Contact" section of this website
Writing to the email address info@ rosgaly.es
Rosgaly communicates that it has complaint forms at your disposal, at the postal address that appears in the legal notice of this web page.
4) Forms of payment.
Rosgaly has various payment methods to facilitate your purchase:
· Cash on delivery (payment upon receipt of the order)
· Wire transfer
· Credit or debit card
· PayPal
· payment in store
Next, we specify the conditions for each of these forms of payment.
Cash on delivery (payment upon receipt of the order)
In this payment method, you will pay the delivery person when you receive the order at your home.
This payment method entails an additional cost of €3.50 on the price of the order, due to the commission of the parcel company.
Wire transfer
Rosgaly offers you the possibility of making the payment of the order by means of a transfer in our bank accounts .
If you decide on this payment option, once your order has been completed, the information necessary to make the bank transfer will appear on the screen. In addition, we will send you an email with the amount of the order, the concept that you must indicate and the account number. It is important that, at the time of making the transfer, you indicate as a concept the reference of your order, provided by Rosgaly in the email, to expedite billing and shipment of the order.
Transfers can take up to 48 hours to become effective, keep this in mind in the shipping times. Once confirmed, the payment will proceed to the billing, packing and shipping of the order. If you want to expedite this process you can send us an email with the receipt to info@rosgaly.es .
Credit or debit card
Payment by credit or debit card is made through the secure payment gateway of the Caixabank bank. Through this payment method, Rosgaly never collects or manipulates any customer data related to their card number. All the data is processed directly by the Caixabank bank, so that Rosgaly can always offer the greatest security, transparency and confidentiality in the transaction.
The cards currently accepted by the payment gateway are Visa, Mastercard and Maestro, in addition to those belonging to the 4B, Red 6000 and Servired networks . If you have any questions, contact us and we will assist you to clarify any concerns.
store delivery
Rosgaly offers you the option of picking up your order at our own facilities, at C. de Girona, 55, 08009 Barcelona
5) Shipping conditions.
Shipments will be made to Peninsular Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla and to Portugal. The shipment will be made by the express courier company Zeleris, DB Schenker, Correos Express or MRW .
Postage will be free on orders over €50 in the Peninsula and €100 in Portugal . The price and delivery term will be:
l Peninsula: €4.95 24/48 working hours (standard shipping)
l Balearic Islands: €7.5 48/72 working hours
l Canary Islands: Depending on the volume of purchase
l Portugal: €10 up to €99.99 of order.
In some cases and depending on the availability of the product (out of stock), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.
The courier company usually delivers during business hours, so if you have a preference for delivery time, you can tell us in the order comment and we will try to comply (to the extent of the route and schedule possibilities of the transport company). ).
6) Taxes, fees and tariffs.
à Sale of products to the Peninsula:
The PVP of the articles with delivery address to the Peninsula and the Balearic Islands includes VAT.
à Sale of products to the Canary Islands Ceuta and Melilla:
· The RRP of items with a shipping address to the Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated in each article is the final price of the same for deliveries to these CCAAs.
· Rosgaly will not be responsible for the DUA or for the import expenses and taxes (ISPI, IGIC), fees or duties that are generated at the customs office of destination, if applicable.
The prices are expressed in Euros, and are valid except for typographical errors. In the event of a manifest error in the setting of the price that appears in the product file, the price established for said product in the informative email that we will provide you when we detect the error will prevail.
8) Returns.
At Rosgaly we want satisfaction with your order. For this reason, we provide you with various methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
A. The product is wrong, has a defect or has been damaged during transport:
We pay great attention that all our items and shipments are in perfect condition. Yes, even so, you receive an erroneous or defective item, contact us immediately at info@ rosgaly.es or by calling us at 611 770 980 .
Before opening the product, check that the packaging matches the one requested: color, size, finish, etc. In case there is any anomaly, also make an immediate claim, before opening the seal or its packaging.
When the product has been damaged during transport, it is essential that you notify us within 14 calendar days from when you receive the merchandise and that you note the incident on the carrier's delivery note.
The products must be returned in such a way that they are protected, including them in a protective box or bag. Rosgaly makes a transport company available to the buyer for the removal of the merchandise, completely free of charge. If you wish to return the merchandise with a transport company other than the one proposed by Rosgaly , and the selected transport company offers higher rates, you must assume the difference in transport cost.
B. Withdrawal:
We don't want you to be left with anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the Consumer Law, you have the Right of Withdrawal, by virtue of which you can return the product.
The exercise of this right of withdrawal must be carried out within a maximum period of 14 calendar days from its receipt. You must notify us, via email info@rosgaly.es , of your decision to withdraw from the purchase made (you can use the following withdrawal form model for this, if you wish).
In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition , Rosgaly reserves the right to pay a lower amount in the return, a circumstance that will be notified to you.
The refund of the purchase amount will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, within a maximum of 14 calendar days from the reliable receipt of the withdrawal request, as long as it is Rosgaly who manages the collection of the item. In the event that you return the item through a transport company of your choice, the 14-day period will begin to run from when Rosgaly has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the same.
The return expenses derived from the exercise of the right of withdrawal, will be paid by the buyer.
The exercise of the right of withdrawal on products with an expiration of less than one month will not be accepted. Neither will returns of personalized items be accepted , nor sealed items that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery.
C. If you have not received the order yet:
If you still have not received the order and want to cancel or modify it, you just have to inform us of the changes you want to make, without this entailing any cost if your order has not yet been processed.
Contact For Returns:
*Telephone: 611 770 980
*Notification through this website in the "Contact" section
*Email: info@ rosgaly.es
All returns of products, together with their original protected packaging, must be addressed to the following address:
C. de Girona, 55, 08009 Barcelona
9) Guarantees
All our products are guaranteed nationally against manufacturing defects for two years from the date of purchase. The guarantee does not include damage caused by misuse or habitual wear and tear.
In the event of a defective product, we may proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.
We will be liable for any lack of conformity that manifests itself within a period of two years from delivery. The consumer and user must inform us of the lack of conformity within two months of becoming aware of it.
Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:
a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
b) Are suitable for the uses to which products of the same type are ordinarily used.
c) Present the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
10) Conflict resolution
As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracts. Thus, for the resolution of consumer disputes (according to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https ://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
WITHDRAWAL FORM SAMPLE
If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, which you must fill out and send us.
To the attention of Rosgaly , with address at C. de Girona, 55, 08009 Barcelona, telephone 611 770 980 and email address info@rosgaly.es .
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I hereby inform that I withdraw from my sales contract for the following product or list of products:
(Indicate a list of products for which the right of withdrawal will be exercised)
Ordered on: (Indicate date)
Name of the consumer and user: (Indicate)
Address of the consumer and user: (Indicate)
Order number: (Indicate)
_______________________________________________________________________
Signature of the consumer and user (only if this form is submitted on paper)
Date:
Information related to the online dispute resolution of Art. 14, para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission offers consumers the opportunity to resolve disputes online in accordance with Art. 14, para. 1 of the ODR on one of its platforms. The platform ( http://ec.europa.eu/consumers/odr ) serves as a website where consumers can try to reach agreements without going to court related to disputes that arise in online purchases and service contracts.